What is our shipping policy?

TreeMasters' orders ship by common carrier.  Our goal is to provide our customers with cost effective and reliable shipping.  The freight program listed below applies to the Continental US.  Freight charges apply to the total order amount before discounts are taken, this also includes backorders.  If you have any additional questions or concerns or would like an estimated freight quote, please contact customer service for assistance.  

O R D E R S  O F  $ 1 5 0 0  +

Orders shipping to AREA 1 will qualify for a guaranteed freight cap of 15% or less

Orders shipping to AREA 2 will qualify for a guaranteed freight cap of 18% or less

Orders shipping to AREA 3 will qualify for a guaranteed freight cap of 20% or less

Orders shipping to AREA 4 will qualify for a guaranteed freight cap of 20% or less

O R D E R S  O F  $ 2 5 0 0  +

Orders shipping to AREA 1 will qualify for a guaranteed freight cap of 10% or less

Orders shipping to AREA 2 will qualify for a guaranteed freight cap of 15% or less

Orders shipping to AREA 3 will qualify for a guaranteed freight cap of 18% or less

Orders shipping to AREA 4 will qualify for a guaranteed freight cap of 15% or less

Area 1: NC, SC, VA, WV, MD, DE, PA, UPSTATE NY, GA, FL, AL, MS, TN, KY, IN, OH, MI, IL, WI
Area 2: MN, IA, MO, AR, LA, TX, OK, KS, NE, SD, ND
Area 3: WA, OR, CA, ID, MT, NV, AZ, UT, WY, CO, NM
Area 4: NH, ME, VT, MA, CT, RI, NYC, NJ



If shipping to AK, HI, PR, Canada and all other international countries, please contact customer service for an estimated freight quote.

Extra charges will incur for the following:

  • residential delivery
  • liftgate (necessary when no dock(s) are available)
  • delivery calls
  • inside delivery
  • redelivery
  • dropshipping

Our average lead time is 4-5 weeks.  We are happy to accommodate "rush" orders whenever possible.  A 15% up-charge may apply if the order is requested in less than our normal lead time.

Please inspect your shipment upon receipt.  Any cartons that appear to be damaged in any way should be opened and carefully inspected.  Shortages and/or damages are required to be notated on the carrier's delivery ticket.  Claims should be reported within 5 days.

Please contact customer service with questions or concerns about our shipping policy and estimated freight rates. Thank you.

T:    828-464-9443

E:   treemast@bellsouth.net